It's a little bit difficult to explain this, so bear with me.
So I do a lot of counts, like when I'm counting light fixtures on a project.
I have snapping turned on, and it works... mostly.
If I am recording a new count, and I'm clicking along counting this particular fixture type, I can't click a point, and then hover over the point I just clicked in order to align my next count to that point (Planswift does it). This isn't that big of a deal usually because I am just counting points and I just have to free-hand it to kind of sort of get them aligned.
But here are the real issues:
Sometimes, I'll be clicking along, and suddenly the cursor recognizes another point arbitrarily, and snaps my alignment to that point, making my count off-centered or whatever. Then I have to press escape and drag the point over the fixture - if I care about putting my count right where I want it, and then hit R and start recording again. That's not a huge deal either, more of an annoyance.
But the real issue is that sometimes, when it snaps to an alignment like that, I click, and it doesn't take off that count. It skips. And I know I counted that fixture, but it didn't register. So I have to go count it again, wiggle the mouse around (or press shift) to un-snap the alignment, and THEN it will f-ing work! I know I could just turn off snapping, but I don't want to. I want it to snap sometimes.
It's annoying.
Thanks!
Hi, I'm sorry you are having these problems, let me share with the dev team and get you a resolution.
Can you share a project and page with support@zztakeoff.com that we can test out?
https://www.zztakeoff.com/app/takeoff?projectId=GKGRqBFuhTZLXDehP&pageId=aGAno6jmtE8YG7LQD
Do a whole bunch of counts in a row or group, and it'll do it.
Hi @John, can you click Share on that project in the top right and choose support@zztakeoff.com as the invite? That will allow me to try and create points.
Sent.
Thanks @John, I have shared this with the dev team and will have them check it out!
Hi @John, I reviewed this with the dev team and I have some good news! We have an update coming that will help speed this up a lot. There is an issue were it waits to write the point count so that you don't lose it if the page changes, and we have a speedup to help with that issue. When its posted to production I can let you know!
Awesome! Thanks.
This is still doing the same thing 28 days later. Any idea on a time frame to fix these issues?
Hey John, I'll see if the team can look into this further. Are you running into both issues or just the snapping issue? We recently put out some speed improvements that should help reduce the lag.
Both. It's still missing counts. Sometimes I have to click it 3 or 4 times to get it to recognize the count.