Custom Icons/Symbols Displaying Incorrectly on Imported Projects

So this is a very niche issue but I wanted to let you guys know about it. I use custom icons/symbols in some of my takeoff items and they don't display properly in zzTakeoff BUT, this only happens on imported PlanSwift jobs. Any new takeoff items I create don't have this issue.

For example, I have fractions and degree symbols for elbow fittings and they just show up as question marks as seen below.

These are what the text should say:

8" MJ 11 ¼° Bend

8" MJ 22 ½° Bend

8" MJ 45° Bend

Like I stated above, this is not a big issue by any means and as far as I can tell, has only happened with imported projects. I know you guys are still working on the imported jobs side of things and that issues are to be expected so I wanted to let you know about this one.

Thanks!

Martin Jones 7d 5h

Heeeyyyy - I see another Utility Estimator. 👋

Heber Allred zzTakeoff6d 21h

Thanks for reporting. We will dig into this.

Heber Allred zzTakeoff6d 21h

Do you have a sample export that you can email to us at support@zztakeoff.com for us to test import? If you are able to send it, just let them know to relay it to the development team.

Teddy Schwartzhoff 6d 7h

Yep! Just sent an email out for testing.

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