Your zzTakeoff subscription gives you access to the platform's takeoff, estimating, reporting, and collaboration tools. This article explains how to understand your subscription plan, manage billing, and update your payment information.

Understanding Subscription Plans

zzTakeoff offers subscription plans designed to meet the needs of individuals, small teams, and larger organizations.

Depending on your plan, you may have access to:

• A specific number of user licenses
• Project storage and management features
• Collaboration tools
• Advanced reporting capabilities
• Administrative controls
• Priority support options

To view your current subscription:

1. Click your Profile Icon in the top-right corner.
2. Select Account Settings.
3. Open the Subscription or Billing section.
4. Review your current plan details, renewal date, and subscription status.

Subscription Statuses

StatusDescriptionActiveSubscription is current and fully accessible.TrialSubscription is currently in a trial period.Past DuePayment could not be processed and requires attention.ExpiredSubscription has ended and access may be limited.CanceledSubscription has been canceled and will not renew.Managing Billing

The Billing section allows administrators to monitor and manage subscription payments.

From the Billing page, you can:

• View current subscription charges
• Review billing history
• Download invoices and receipts
• View upcoming renewal dates
• Manage subscription renewals

Accessing Billing Information

1. Click your Profile Icon.
2. Select Account Settings.
3. Navigate to Billing.
4. Review available billing details.

Viewing Billing History

The Billing History section provides a record of:

• Previous payments
• Invoice dates
• Payment amounts
• Payment status
• Downloadable receipts

This information can be useful for accounting and record-keeping purposes.

Subscription Renewals

Most subscriptions automatically renew at the end of each billing cycle.

Before your renewal date, verify that:

• Your payment method is current.
• Billing contact information is accurate.
• Your subscription plan still meets your organization's needs.

Updating Payment Information

If your credit card expires or your payment details change, you can update your payment method directly from your account settings.

Updating a Payment Method

1. Click your Profile Icon.
2. Select Account Settings.
3. Open the Billing section.
4. Select Payment Information.
5. Enter your updated payment details.
6. Click Save Changes.

When to Update Payment Information

Update your payment information whenever:

• A credit card expires
• A new card is issued
• Billing information changes
• A payment attempt fails
• Your company changes payment methods

Keeping payment information up to date helps prevent service interruptions and failed renewals.

Troubleshooting Billing Issues

Payment Failed

If a payment fails:

1. Verify your card information is correct.
2. Confirm the card has not expired.
3. Check with your bank or card provider.
4. Update your payment information and retry the payment.

Unable to Access Billing Settings

Billing and subscription management may be restricted to account administrators. If you cannot access billing settings, contact your organization's zzTakeoff account administrator.

Need Additional Assistance?

If you experience billing or subscription issues that cannot be resolved through Account Settings, contact the zzTakeoff Support Team for assistance.

Related Articles

• Account Settings
• Updating Your Profile
• Changing Your Password
• Notification Settings
• User Management
• Organization Settings